45 Maryland Ford Dealers

Great customer service. - wkstanleyjr

Great customer service. Very knowledgable team. My service was performed in the time I was quoted.

I was waiting for my vehicle that I ordered and the - Bus221

I was waiting for my vehicle that I ordered and the salesman, Thomas, kept in constant communication with me. Then my husband's car died a few days before I was due to buy my truck. They worked all day with us to come up with a plan to buy 2 vehicles in the same day, to a price we were comfortable with monthly. Great patient customer service!

I had a very good experience with Timbrook. Joe did an... - beverlysechler

I had a very good experience with Timbrook. Joe did an excellent job with everything. Andrea did a great job with the paperwork, everything went smoothly!

The salespeople I dealt with were amazing, helpful, and - ixiden

The salespeople I dealt with were amazing, helpful, and diligent in helping me get a car after being overseas for a while. I purchased a Subaru Forester and two lovely gentlemen delivered it to me in Virginia. I would recommend anyone to first shop here because I know that Frederick Motor Company staff are professional and helpful!

Nice dealership, I would have bought the used Chevy Volt - progcobol

Nice dealership, I would have bought the used Chevy Volt I was interested in but we couldn’t make the numbers work.

RECENTLY HAD AND BOUGHT A VECHICLE FROM PF FORD . - carlbmaske

RECENTLY HAD AND BOUGHT A VECHICLE FROM PF FORD . EXCELLENT EXPERICENCE V/R CARL B MASKE USN/ RET

I had an amazing experiencing working with my sales - Cnadolny

I had an amazing experiencing working with my sales person, Richard Posko. I am very satisfied with my vehicle and everything Mr. Posko was able to help with regarding the app downloading and additional help with my vehicle set up. He went the extra mile even after my purchase to help with additional questions. Always available to help with new technology! I appreciate all the little extras he spoke to me about that I was not expecting. I look forward to working with Norris Ford again in the future for additional family members. Many thanks again Mr. Posko! Christine Nadolny.

Best dealership by far I’ve ever been to or ever bought - joshringer82

Best dealership by far I’ve ever been to or ever bought any vehicle from. Salesmen are the best and take good care of you through it all and they treat you like family.

The sales associate was very professional and friendly. - mihstefan

The sales associate was very professional and friendly. The whole process was easy and explained to me.

Plaza Ford has been a great experience so far. - warthog

Plaza Ford has been a great experience so far. We've worked with John Staab and John Heiser via email and ordered our new Ford Explorer earlier this month. Unlike many other dealers in the area, Plaza Ford is not marking up their vehicles above MSRP which is a reflection on management's goodwill. They probably gained a lifelong customer by not taking advantage of people during a tough time. Great experience so far! I will update after our new Explorer is delivered.

In January of 2021 I was told a new transmission was - brownrodney

In January of 2021 I was told a new transmission was installed in our 2014 Escape. Yesterday 8-2-2022 I was stranded in Delaware with a transmission problem. The car was towed to Safford Ford in Salisbury the same day. During the break down I made several calls to the service department and was told by two service advisors there was 2 year unlimited mileage warranty. When the transmission was installed in 2021 I was told the transmission had a 3 year 36000 mile warranty. When arriving to the dealership I was asking a service advisor,why was their only a two year warranty on the transmission? She indicated it was a refurbished transmission. As a surprise to me I thought it was a brand new transmission installation. Anyway Safford for was going through an ownership change to Pohanka. There was no service manager there , so i asked to talk to the owner. No surprise to me there was no owner either. Any way I paid 5800.00 which is a new transmission price. Beware, you are not getting a new transmission they won't tell you this when they install a transmission. There is nothing on the receipt indicating it was a refurbished transmission and nothing indicating the warranty. Safford Ford has a serious integrity problem. I'm very disappointed because they have done all the service work on this vehicle. There have been other problems but this last one has really pissed me off.

A great buying experience from the minute we walked in. - robbiefrazierjr888

A great buying experience from the minute we walked in. Christina was amazing and made us feel right at home and have a sense of she was going to do what it takes to get the job done for us and get us what we wanted. She was super ! Billy Andrews got the deal done for us and we only had to say “no” one time. Rose was fun in finance. All three folks genuinely genuine and straight forward - didn’t get the feeling at all we were being sold instead we were being taken care of !

Ford Waldorf is great place to have your car service. - Tk5679

Ford Waldorf is great place to have your car service. They have wonderful customer service.

I wasn't planning on purchasing a new car on Tuesday, but - lggoodbrod5554

I wasn't planning on purchasing a new car on Tuesday, but I had the opportunity to check out your dealership and everything just fell into place...I LOVE MY ESCAPE!!! THANK YOU...especially Chenique and Tom

Great people, went above what I had expected, explained - Bobbie.carter836

Great people, went above what I had expected, explained everything to me , even filled the tank for me , very friendly

I bought my new Ford Escape from this dealer in October - kevinajohnson24

I bought my new Ford Escape from this dealer in October 2019 and had no problems at all during the purchase. Alex and others at the dealership made me feel comfortable during the buying process and I did not feel pressured or stressed to buy a car from them. Recently, my Ford Escape was rear ended and I brought it to Mike and Simmy at the body shop. I cannot say enough good things about how they fixed my car and treated me throughout the process. They dealt with the insurance company, got all new Ford parts for the repairs/replacements, kept me updated during the repair process, and just did an overall amazing job. On top of that, my car was incredibly clean and in immaculate condition when they returned it to me. Just a completely professional operation all around and I would recommend this dealer to anyone.

Great service from Mark as always ! My only issue is... - Sandy

Great service from Mark as always ! My only issue is this response is tedious and eat too long and complicated. I only added this because you insist on a lengthy response instead of just allowing me to say how great the service from Mark always is !

Was looking online at a $35k truck on their lot. Since I... - Dbear44

Was looking online at a $35k truck on their lot. Since I have to travel far to get there, I wanted to make sure of a few things. Trying to find out if they'd work with my bank preapproval, I was told that the finance guy said "just come in, and we'll wing it". (Really?). Then asking about some issues with the truck that you could see in the pictures. The truck bed was scratched up and had paint spilled in it. They said they put a bed liner over it. I said, if you didn't fix it, it will rust out. (no response). If they band-aid visual stuff like this and "wing" their financing, what else are they covering up or just winging. I prefer to work with a dealership that actually knows what they're doing. I have very little confidence in a place like this.

I handled the entire purchase remote as I live 2. - Shawn M.

I handled the entire purchase remote as I live 2.5 hours away. Gesel and Bri were amazing and available to answer all my questions. Drove 2.5 hours, handed over keys to my trade in and drove out in my new ride. Was there for less than 20 minutes. AWESOME experience!!! Love not sitting at a dealership all day long!

Customer service is a joke. - maryplath

Customer service is a joke. My a/c wasn't cooling so I told them that and after a $230.00 non-negotiable charge they agreed! Then they charged $470.00 more to charge the system. Total $700 which took a week. PLEASE, AVOID THIS DEALER.

Your basic bait and switch scheme with Jordan. Drove 2... - NotHappywithaurveysoftware

Your basic bait and switch scheme with Jordan. Drove 2 hours for a car at $5k over, last minute switch adding $5k more! Nonsense. Do not trust them. Have purchased more than 25 cars over the years, never been lied too and played more than this group.

The dealership contacted me and said the vehicle was on - GSD

The dealership contacted me and said the vehicle was on the lot. I called to verify and schedule a test drive and was told that the vehicle had been sold. Why advertise a vehicle that had already been sold.

So I’ve put my brand new Mach E in the shop here 3 times - mach-e2022

So I’ve put my brand new Mach E in the shop here 3 times for a connectivity issue which has not yet been able to be fixed. I said as I put this car in this time I needed the car back for the weekend. Today at 3:21 after 3 days in the shop and radio silence, I get a call telling me that not only is the issue not solved, but they damaged my new car! Someone hit the front right bumper while it was in the dealer’s care. Yeah- maybe don’t bring your car here. When they told me that damage was done he didn’t seem shocked at all and as if this was a regular occurrence. He even said this has happened a few times. I called the service guy back after he told me they would give me a replacement car while they fix the damage they did. Radio silence again, and now I have to try to move houses without a car this weekend :)

ABSOLUTELY the best service ever received! - Tim

ABSOLUTELY the best service ever received! JASON and JP were hands down the best guys to work with! We were in and out in no time and absolutely love the car. We will for sure be back in the future. Highly recommend them!

Apple Ford Jul 6, 2022 ambientinsider Took us 6 - ambientinsider

Apple Ford Jul 6, 2022 ambientinsider Took us 6 months to locate the struts (none were in stock anywhere in the US), then took us 1 month to set up the appointment only to sit at the dealership. The Service advisor said the service would take 4-6 hours. After the 6th hour, The van was never taken into the shop and no work was performed. I got my keys and left. This makes the 3rd time we've attempted to use Apple Ford, Columbia, Maryland in the hopes of having work done on our Van. This dealership/service center is off limits, permanently.

BUYER BEWARE……. - jfzapf

BUYER BEWARE…….Service is terrible. Scheduling service appointments over 6 weeks out. Hope you don’t break down and need it fixed promptly. Went in to look at a new truck that caught my wife’s eye.New car salesman refused to budge off of the actual sticker price, he stated most places charge over sticker. xxx? No incentives from Ford. Called general manager jp bishop and left 2 messages, with no return call.

I was scheduled for a tire change which was clearly - Dnicole0103

I was scheduled for a tire change which was clearly listed on the appointment. Sat in the waiting room for an hour and a half before someone came in to tell me they don’t have the tire in stock! Manager asked ME when the tire was ordered. I said “ when I was here for my service “ to which he replied “On so way back on the 27th” So apparently it’s the customers job to keep track and make sure they have what they need in stock . Seems to me they need better management. Tried to downplay it and just say we can get it ordered and you can come back this afternoon or tomorrow morning and will get you in and out of here. No apology for me sitting there for an hour and a half missing work and total disregard for my time. Definitely will be looking for another dealership for service. The sweet lady in the waiting room is the only reason I would even give 1 star.

Have to have my vehicle put in the shop ,Had a problem... - Momoo

Have to have my vehicle put in the shop ,Had a problem but the Problen was resolved ,I was have a very very bad day but all is well

I never heard back from them. - Wanted To Buy A Car

I never heard back from them. And I don't know how to give you more words to express that.