71 Kentucky Ford Dealers

Great, this is the 2nd car I have purchased there at I - Billygardner43

Great, this is the 2nd car I have purchased there at I will always come back! And refer my friends as well

The most important reason I use Ford dealership in Murray - Carol Lightcap

The most important reason I use Ford dealership in Murray KY is, I can trust them . I have never been urged to do unnecessary work on my vehicle. I am always pleased with the work, and never had any oily handprints left on my hood. They take good care of my car. Trust is what keeps me coming back.

Nathan was great to work with. - Claymc

Nathan was great to work with. Once we settled on price the transaction was quick and easy.

Service department does a great job. - Bunny

Service department does a great job. Very friendly and helpful. I had a short wait.

It was a pleasure to work with Zack at Paul Miller Ford. - jkkopple

It was a pleasure to work with Zack at Paul Miller Ford. He was very informative, very personable and courteous. We drove from Louisville and the experience was easy and hassle free, would highly recommend!

Roger awesome sales person took time for me found me an - icecream18

Roger awesome sales person took time for me found me an excellent car for my mom

My issue: Transmission not working. - kattkooper

My issue: Transmission not working... attempted to explain this to Mario a "technician"... he refused to listen, he did not take me seriously when I continously told him my transmission was down shifting getting stuck in 5th 3rd....would not go into 1st, no power to move... akipping gears the cluster panel was showing a wrench then speedometer wouldn't work, he refused to listen. He kept stating no issue, cause my engine light wasn't on.. I kept getting a wrench light? I don't know why the vehicles engine light wouldn't come on and stay on.. He stated i need a diagnostic test no matter what and charged me for diagnostic test.. he would not listen one bit! I stated I have pictures/video he repeatedly stated did not want to see it there is nothing wrong.. I found a recall that described exactly what my vehicle was doing he stated he wasn't interested. And I need to pick up my vehicle, I kept stating what the vehicle was doing he kept telling me there is nothing wrong. The incompetent technician did not care. He just kept repeating there is no issue. He did not care about the safety of "clients" or other people on the road. Picked up my broke vehicle and automatically went into limp mode, no power to cross the on coming traffic, Wrench light showing... and stuck in 3rd. (Took it to another mechanic, they where able to read the code, This part is actually under the recall from Ford! A recall! And Mario said there is nothing wrong... These mechanics do not want to do their job! They will not listen to your concerns about your vehicle and they can not do a competent job. Going through past reviews this dealership truly seems to have problems with service department. This Ford dealership does not stand by their product or their warranties. And the owner of this dealership only responded to people who gave a 5 for buying a vehicle.

I would tell anyone to visit this dealer ship. - Ford Escape

I would tell anyone to visit this dealer ship. They are awesome people to deal with.

Great experience and absolutely love my new vehicle. - Ford family warriors

Great experience and absolutely love my new vehicle. Pricing is great and they are willing to help out as much as possible!

Mike in parts went above and beyond to assist with my - terrybishop805

Mike in parts went above and beyond to assist with my truck repair! Thank you!

Great place for service. - Jgjguerrieri

Great place for service. Take my Ford vehicles regularly. Great Service. Issue are explained clearly.

Great experience. - jwalter85

Great experience. Everyone communicated well as some people were out sick in the middle of my process. Also offered a life time power train warranty! Delivered my Explorer with all the paperwork to my house when I had to cancel due to the stomach bug hitting our house

This is a great dealership, I have bought multiple - Aj.emmi

This is a great dealership, I have bought multiple vehicles from this dealership. My only concern is the service department. Everytime I bring my vehicle in for an oil change, it takes over an hour. I work 3rd shift and I would like to go sleep. I have a maintenance plan, and I still don’t want to get my oil change due to the fact of having to wait an hour or more. I have seen people wait longer in the waiting room. If they could cut an oil change down to 30mins per vehicle that would be a lot better and I would give this dealership a 5 star. I have watched them service multiple vehicles, sometimes I been there before some people and they are done before me. This is my review to you, hopefully you can speed up oil change

This dealerships service department is top-notch. - Ddbvz69

This dealerships service department is top-notch. Drove right in and was greeted by Josh with a smile, the whole service area is clean and professional. I explained my problem with my 2015 Ford Transit and was given a complimentary shuttle to my hotel all in less then 10 minutes. It was a smooth, professional and stress free experience. I dropped the vehicle off on Friday and on Monday I was called with a diagnosis of the problem and estimate of the repair cost and had my vehicle back by Monday evening. I was extremely impressed and very happy with the level of service and turn around time with my truck as it is a work van and down time without is costs me money. I work all over the country it, my 2015 Ford Transit and have dealt with many Ford dealerships with varying degrees of service, and let me just say Alton Blakey was by far the best experience I’ve had. Thanks again Josh for everything.

Terrible management here! - Unhappy Customer

Terrible management here! Do not care about their customers, or their pride in inspections on used cars. Do not buy used anything here. "Check Engine" light came on ON MY WAY HOME. Their response when I brought it back...."You're lucky it drives." The manager seriously said that. Wouldn't even let their mechanic take a look to make sure it wasn't something they missed and forgot to disclose when I bought.

It took over 4 hours for an oil change. - astridwhite22

It took over 4 hours for an oil change. People at the service desk are not helpful.

I would give this place a zero if I could.My... - kristen.perkins1988

I would give this place a zero if I could. My transmission on my 2016 Ford Escape went out on November 13th. It was taken straight to James Collins Ford. The car does have an extended warranty so we knew that we would have to wait for the warranty company to come inspect it prior to ordering a transmission. That took less than a week and the transmission was ordered the next day. During that time we were told the axel and a few other things were broken and needed repair. We agreed to fix it and pay out of pocket and we’re told that they were going to go ahead and fix those issues while waiting for the transmission to arrive. The transmission arrived and we knew it would take a week or so to have it placed in. We called at the end of December and we were told everything had been fixed and the transmission was just waiting to go in. We were given an estimated time of 2 weeks. Two weeks later we called back and it still hadn’t been touched and again, we were told they would have it done by the end of the week. I spoke with them yesterday and their now stating that the problems that needed to be fixed had yet to be done and the transmission had not been put in and we were looking at another 2 weeks. When I asked why we were told the other issues would be fixed prior or why they had had the vehicle for going on four months and was told that “I don’t know what to tell you, it had to be fixed first”. In the past four months I have had to spend close to $3,000 for a rental vehicle out of pocket. I feel like four months to have a vehicle in the shop is absurd. Also getting to talk to someone is almost impossible without trying all day long. You’re never given updates and if you leave a message no one will ever return your call. I have been dealing with a man named Chris there and he is the one who continues to say these things. They are aware that this is for a Ford employee and still continue to do these things as well and I don’t know what else to do. I had to file a complaint with Ford to get them to actually begin working on the car. Two days later they told Ford that the car was finished, but they never reached out to us. We had to call them only to find out they lied to the company and the car STILL is NOT finished. There is no communication between employees or with customers, they will not return your car and practically dont want to return your car in under 6 months. I will NEVER step foot on their lot again.

Always delivering outstanding service! - demetrio.zourarakis

Always delivering outstanding service! I have been a customer for over a decade now and they have provided consistently high quality service to the cars I have owned.

I purchased a new 2014 nissan rouge seven years ago. I... - Smwalker0422

I purchased a new 2014 nissan rouge seven years ago. I received a lifetime warranty when I bought this vehicle. We live in Evansville In. and we let the dealership know we would be getting all of our service done in Evansville, which we had all of our sevice done!! Fast forward to 2021 we have a problem with the Power train and have a warranty. We were told today our warranty was not valid. We have had all of the service done at a dealership which is more expensive to have done there plus my husband could have done all the maintenance on the vehicle. So instead of $100, it's costing us $650 dollars. I don't understand the point of having a warranty and using the services for you to say that the warranty will not cover the the power train issue. Basically stating that the warranty means nothing and there is no reason I should have it. I think this is terrible customer service and a rip off of paying a warranty when you won't cover the vehicle that had been serviced correctly!!!

Ordered a 2022 Explorer, was able to work it out totally - Gladerunner

Ordered a 2022 Explorer, was able to work it out totally on line! Never visited he dealership until I picked it up! No hassle, no “sweabox” treatment!😁 Brad was great to work with!

Had a great experience here with the purchase of my - J Stenberg

Had a great experience here with the purchase of my Maverick. Allen Moore was my salesman and he was exceptional. I would definitely recommend him and them as a whole.

My Escape had major electrical problems as I was... - schultejoe76

My Escape had major electrical problems as I was traveling north on !75; the dash & gauges went dead and I lost power steering for a short time, so I googled the nearest Ford dealer as this was a scary and dangerous situation. I limped-into the service door around 10AM and met with Cody Kiser (Service Advisor). I explained the issues; he asked me if I could leave the car for repairs...I explained that I was over 5 hours from home and had no transportation. He LISTENED to me and then assured me that they would get my car taken care of. I needed a new battery, alternator & serpentine belt. They DROVE to another dealer for the alternator, and they had me on the road at around 2PM! The service department at Madison County Ford 1) recognized my desperate situation 2) EMPATHIZED with my situation 3) prioritized my need based on that situation 4) expediently implemented a top-notch repair to my vehicle so I could continue home. A guy CAN'T ASK FOR BETTER SERVICE!! xxxx: they even offered me a loaner vehicle so I could go get lunch!!! Everyone was so congenial and the service was OUTSTANDING!! KUDOS to CODY KISER and his crew!! You guys are FABULOUS!!! Joe Schulte Crown Point, IN

Hello, we just bought a vehicle from bill cole!!! I want... - Mindy42

Hello, we just bought a vehicle from bill cole!!! I want to thank Chris for all is hard work, great salesman, He is all for his customers.!!! But everyone there was so pleasent and respectful..Thank you Chris for everything!!!!!!

I'm still waiting to hear back if they had the Mustang I - 123car

I'm still waiting to hear back if they had the Mustang I want it

This place is great. - Ford Lover

This place is great. I honestly have no idea what all the bad reviews are for. It's simply the best dealer in Radcliff and E-town area. Randy in service is friendly and helpful. Their technicians are very helpful and efficient as well. They take good care of military and first responders also, which is great being only 5 minutes from Fort Knox.

We bought a SUV for our son. It had been in a wreck but... - Kentuckybroker

We bought a SUV for our son. It had been in a wreck but the salesman assured us it had been completely redone and was in great shape. Less than two years later, the paint on the hood began to peel and now there is rust showing through. We took it to a local company to get an estimate to fix but the work this dealership had done was so bad, it now costs more to fix than what the vehicle is worth. Do not buy any vehicles that they have worked on, their repair shop does horribly shoddy work.

Barry was awesome. Called him with specifics at 1pm on a... - foxie95

Barry was awesome. Called him with specifics at 1pm on a Friday and walked out with a new truck at 4pm. He made it very quick and easy.

Got the oil changed in my car yesterday. Good, quick... - Ginniemckenzie

Got the oil changed in my car yesterday. Good, quick service; young man even got me in a day sooner than planned. Appreciate it!!! Thanks Matt