a minute agoNEW-Edit
This review is solely for the - bigkuehl
a minute agoNEW-Edit
This review is solely for the SERVCIE DEPARTMENT. I never bought a car here, so I can't speak to that experience.
However, I have dealt with the Service department numerous times, and EVERY.SINGLE.TIME it has been a nightmare, and today was no different. Went in to get my 4 tires, which I bought from this place, replaced under the tread warranty. The first couple of people didn't know what I was really talking about, or who in their department would handle that. I was then send over to the Service Lead guy, I believe his name was Reagan, who initially tried to tell me that tread warranty does not cover the wear of the tread, but rather just when a tire blows out, the sidewall breaks, things like that. After I told him that this is completely incorrect, he then went and talked to a guy behind the Parts counter. This was the first guy I talked to when I walked in, who didn't really know who I should talk to about this. However, over the last few minutes since I first talked to him, he apparently had become an expert. He now tells me that the way this works, is, that I would have to pay the full price for the 4 tires up-front, and then the 4 used tires would be send to the manufacturer, they would examine the tires, and if they agree that the tread warranty should kick in, they would send me a check for the pro-rated amount, and that would take a few months.
That is not how this works. I have had to deal with the tread warranty a couple of times with a different car. The dealer gets in touch with the manufacturer, explains the condition of the tires, verifies that the tires were rotated like they were supposed to, and then the manufacturer informs the dealer of what the prorated amount is for the tires, and that is what I pay to the dealership.
I can't stress this enough to anyone who is thinking about taking their car into the Service department at this place. DO NOT DO IT. This place will rip you off whenever they can, make you wait for many hours, even when you have an appointment, and try to tell you that you need services on your car and things replaced that you do not need. This was the last time I went to this dealership. I had already started getting my services done at a different place.
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