33 California FIAT Dealers

Nick Pruitt did an excellent job in selling me my new - demera

Nick Pruitt did an excellent job in selling me my new Grand Cherokee. He was courteous and professional and went out of his way to make it an easy process

They have professional and friendly service. - tamselle

They have professional and friendly service. You have a relationship with your service advisor where they know you and your car.

The whole team at OC Chrysler made our experience fast - jose_042989

The whole team at OC Chrysler made our experience fast and easy!! Thank you Louie and team you guys were amazing!!

The dealership never responded at all I will never bother... - Chenale81

The dealership never responded at all I will never bother with them again or recommend

Very thorough. - response_driven

Very thorough. Greg is awesome! Very friendly and reputable dealership! Wanted to make sure I left a rating for other buyers.

Jeep customer service center involved, Patrick my case - radiken

Jeep customer service center involved, Patrick my case manager called me but did not listen to a word I said regarding my complaint, then said he did not have time to discuss my concerns line item by line item listed below. He said he would respond back to me in less than 2 days. No return call as promised, now 4 days later no return call, Patrick's voice mail box is full. No one is accountable to ensure customers are serviced with respect. Now my Jeep needs a new engine under factory warranty, did not arrive as promised on 5/25/2022 and no one knows when it will arrive. No one will provide me a number to escalate my complaint to get resolution after multiple emails requesting. In a message dated 5/30/2022 8:26:20 AM Pacific Standard Time, Good morning Mr. Holmbeck and Mr. Colson, I have multiple complaint against DCH Jeep. Outlined below are the issues and sequence of events: Drop vehicle of April 26 1. Break loose pressure 3rd time in for same problem; previously stated no issues documented on invoice, Every time had to leave Jeep for multiple days to diagnostic of the stated issues. 2. Loss of Braking Pressure again on the freeway,Brake fluid exchange and oil change service, transmission leaking 3. Found new engine needed; ordered arrival date May 25 4, Brake repair completed found issues that previously stated no issues with identical stated problems at 3 other service visits state almost got into accident all times. Multiple days in service all 3 times for brake diagnostics 5. Repairs completed May 13th. 6. 17 days to repair brakes and oil change 7. Left vehicle since engine exchange scheduled on 5/25 8. Called on 5/26 stated engine did not arrive and to pick up vehicle, no idea when will arrive. 9. Arrived to pick up vehicle, it was Jeep was locked up at off site facility had to uber home 10. Pick up vehicle on 5/27 engine running very rough, notified Chris 11. 5/28 Notified Chris Transmission still leaking VM to Chris that oil reset light not done, mileage window sticker not replaced 12. Sunday 5/29 engine light, VM for Chris 13, Reviewed invoice oil was not changed, assuming did not change to to replacing the engine. 14. $1341.32 Rental car charges There appears to be a major quality service issue at DCH Chrysler Jeep. 4th time bringing in for hazardous breaking issues that had loss of pressure 3 separate services that stated no issues. Prior invoices stated brake functioning properly. 17 days for brake repair, transmission leak and oil change. Transmission still leaking, oil was not changed and engine did not arrive as promised. Now my engine light in on. The excessive time of repairs and lack of services performed and arrival of engine has been very costly to me and is unacceptable customer service. I would like to speak to someone above Mike to resolve these issues with this DCH Jeep. Please review all invoices with brake services since this was a safety issue. Looking forward to your response,

Amazing experience - Tkrod4

I was looking for a Dodge Journey and they had four. I had priced other dealers and they beat their prices by 2,000 dollars. It was super fast an easy. And the sales associate was super nice. I was in and out in an hour.

Great little car, fun to drive - Dolson

We had a great experience buying our car from Ontario Fiat. Steve was really good to deal with, He was very informative and walked us through every thing. Such a pleasant person. We are enjoying the car very much. The parts Department was very efficient also. We would highly recommend Ontario Fiat.

PLEASE save yourself the Agony of even calling these... - lenorabirchfield

PLEASE save yourself the Agony of even calling these people fourth time my Fiat 500 L needed air-conditioning issues looked at within two years they want $150 just to diagnose the issue… Scalping comes to mind!!! Even if I had the $150 I would not bring it to these people! Their reasoning for the high price is because they have bills to pay too.... WTH... shock!

Predatory Salesmanship - just2Bclear

Walked in to inquire about finding a vehicle I built online, and happened to see the same model vehicle in the lot. I asked if someone could help me and was referred to Diamond. He was really friendly at first, and seemed to give me his honest recommendations. I asked to take the car on a test drive and it went great, but I made it clear that I just wanted to test it out because that particular vehicle had too many add-ons I didn't want and could not afford. I stated my budget upfront, and Diamond said they could work with me. He asked if I would take that car if it was within my budget, even though it had frivolous packages, and obviously I was interested. I wanted that model and color, so being offered that car for the money I was willing to spend sounded great. He appraised my trade-in and whipped out some numbers but they were above my budget for a car, and showed much higher monthly payments than what I could afford. Diamond became very pushy, and had an answer ready for every objection. I'm telling this guy I don't have the money to buy or even lease this car and he's arguing with me. Seriously. His "working with me" was breaking everything down to try to mask the fact that his numbers added up to $10k over my budget. He offered no deal in the car whatsoever, he was just trying to push an inflated sticker price on me. Actually, the deal he was offering on leasing that car was more than $3k over the sticker price to purchase the darn car. And that was before he even checked my credit. No joke. That's why everybody hates car sales people. I have a hard time enforcing boundaries as it is, and that is my own issue, but this outdated approach to selling cars is the reason why articles flood the internet on how to not be taken advantage of by a car sales person. I wish I could say that I woke up from the aggressive predatory sales pitch, came to my senses and walked away. I didn't. I let this guy run my credit, cause maybe then I'll get the good deal he mentioned, but I had forgotten I froze my credit with the 3 bureaus months ago. Dude was pissed and visibly annoyed. I tried to walk away, said I would sort that out and come back. That didn't happen. I allowed myself to be manipulated by this guy and I am mortified, I'm usually smart. And then the more I'd become aware of how much time went by while I was there, the more I wanted this to work out so I could justify it. Anyway, I had to pay to unfreeze my credit, and he actually paid for it on one of the bureaus. Then when it came to the second unfreeze, he wanted me to pay for it, like this was teamwork. Ha. I didn't, and said again that I'd like to leave and come back when it's straightened out. He rushed and got his manager or whoever, like she was his mom and I was in trouble. This woman came over and shamed me for wasting his time, and asked what I needed to make this deal work. I told her I wanted to leave and come back when my credit was straightened out, and that I didn't walk in prepared to buy. She asked what was needed to straighten it out and I said I had to pay $10 to unfreeze my credit. She tossed a $20 on the table, so I went and unfroze it using my credit card. He ran to get my credit check, and thankfully when they tried earlier it locked it so they needed to get it from the third bureau. I said again, I'll leave and figure this out, then come back. So many wasted opportunities to enforce my boundaries and verbalize my discomfort. I told him this bureau wouldn't unfreeze without a pin that was mailed to me, he argued it and asked me probing question as if he was testing my honesty. I called the darn bureau and yep. Need a pin. Can't do anything about it. "Can't unfreeze it over the phone?". I should've said, "Birch, did I stutter?". What a failure I felt like, walking out of there. It felt like an abusive marriage all over again. I was embarrassed for being such a pushover. Should've walked away 5 hours prior. BUT, looking at the bright side, this interaction sent me running to one of their competitors. This competitor had the exact car I wanted, and they actually worked with me and my budget so well that I was able to actually buy the car instead of lease it. At the competitor, I had the absolutely best dealership experience I've ever had, and I went home with a car I absolutely love. Having to argue and play tough is no way to go through the second biggest purchase one will make in their life. Shaver of Thousand Oaks would actually benefit from treating potential buyers with transparency and respect. I won't even be going there for service, that's how bad it was. I am much more inclined to drive 1 hour so I can give my business to a place that shows they actually value their customers as people and not just as a deal they need to reach a quota. That's what builds loyalty, not this.

Worst service manager EVER..... - 500e

The lease process was not so bad on the 500e but the service mgr (Mike Garcia) has been a nightmare.... Recently found out he lied to me several times about not offering a paid rental car while my car is in for warranty or recall.... Does not return phone calls... No business ethics at all! I would rather drive much further to the next Fiat dealer than deal with Mike again.

SHOULD OF BOUGHT ELSEWHERE - athiest333

total bait and switch! run your credit with out your approval, car had $1000 in out of pocket repairs 4 days from driving off lot! $200 in car rental charges, service never answers phone, no return calls, sales person has no clue of automobiles. customer service HORRIBLE. its worth going somewhere else. Was told one thing one the phone made appointment, then shoulders shrugging when you get their. no one knows anything!

Went to look at the car I drove in Italy in 1971 walked... - Raji

Went to look at the car I drove in Italy in 1971 walked out with a great deal on a Pop. We love our Fiat . Great mileage and lots of fun to drive. We had a great experience at the dealer. My advice to anyone buying a car is to take care of financing before you shop for a car!

I just wanted to leave a review on here I took my 2018... - Jacobyost17

I just wanted to leave a review on here I took my 2018 ram in to have my radio looked at and they even checked the air in my tires and they lost one of my valve stems caps and at frist they said they make it good with me and now they said they don’t have it and can’t do nothing about it so now they just lied to me and I will not go back to them that’s all they had to do is make it good and get me one for it and the ones I have on there I had special order and now I only have 3 on my truck now

Excellent service!! Jorge and Peter were incredible!! So... - Mirandaglasco7

Excellent service!! Jorge and Peter were incredible!! So friendly, answered all our questions, amazing customer service!! So glad we came here! And will for sure go back! A+!!! Come here for your next vehicle!!

Recently had my husbands fiat smogged. The tech informed... - kelp

Recently had my husbands fiat smogged. The tech informed me there was a recall on a clutch part.The car was driving without issue but I wanted to be proactive so I called Glendale DCJ and they ordered the part for me. When it came in we scheduled an appointment. I brought the car in Thursday morning and picked it up Saturday. Now the car will not go into gear. Something is definitely wrong. I immediately reached out to the parts associate who handled intake, Marvin. When I was finally able to get a hold of him he asked what year the car was. I told him and he informed me the car was no longer under warranty. What in the world kind of response is that. I brought you a working car and now it's not. I feel trapped like this was some kind of ploy. I;m super disheartened and disappointed and frankly I'm scared to go back.

Buyer beware, shady dealership! Explains why they have a... - Dr. Strienfield

Buyer beware, shady dealership! Explains why they have a D- rating with the Better Business Bureau: https://www.bbb.org/us/ca/anaheim/profile/new-car-dealers/j-star-motors-inc-1126-13176856

Service Department is a misnomer - theorangedot

I have a 2015 Fiat 500e. I originally phoned two weeks ago and explained there were some irregularities with the charging and could I bring it in. I was told it wasn't anything to be concerned with as long as I didn't see any lights on the LED indicating an issue. I phoned back last week and asked again if I could make an appointment as I wanted the issue addressed before the warranty expired, in addition to another noise the car was making when making a turn. I secured an appointment through Samantha and brought it in this morning 17 min earlier than my scheduled appointment of 1030. I was greeted by the service advisor, Adam and was first told they probably wouldn't be able to get to the car until the next day as I brought it in so late. I told him I had an appointment; then he said it would probably have to be there all day until 1830 and lastly, why didn't I take it to the Berkeley dealership since I lived there. He seemed a bit frazzled and discombobulated, so I quickly explained the issues I wanted to have inspected: the charging inconsistencies, a noise on left front tire and the brakes plus some minor things. He told me of a recall issue and the need for a software update. (I don't know why I wasn't informed when I originally phoned with the charging concern) He then explained my car was no longer under warranty. So, he seemed willing to work with me especially on the cost of repairs, but advised me on having any brake work done, if needed, with the dealership because I would want factory parts and service for that sort of work. He told me he'd phone me at 1330 and give me an update on the service. We were told to wait in the service lounge until a shuttle could be arranged for a trip to a nearby mall. (on a side note, it took 1.5 hr to get the shuttle) By 1530, I had not heard back and phoned the service department. I was told the service advisor would receive the message and phone me back. By 1619, I still had not received a phone call, so I phoned them again to get an update. Again, I was told the service advisor would return my call. I phoned back again at 1628 to ask them if they would place it on charge as I had to drive it back to Berkeley. At this point, I was informed it had not been inspected, yet and would probably have to overnight (this was with an appointment). I said if that was the case, I simply want my car back and to please arrange a pick up for us. That's when I finally was able to speak with Adam. He hurriedly explained he was arranging to have a Lyft car collect us and bring us back to the dealership. He hung up before I could ask him to be certain it was placed on charge. When I arrived, Adam immediately and frenetically explained the tires were off, the car was up in the air and they were in the middle of the inspection. He asked me to wait in the service lounge. I was flummoxed. I waited outside to speak with the mechanic to find out what the issues were as Adam seemed rather flustered and I honestly, didn't understand what he said. The mechanic told me there actually was an issue with the front tire involving the shock and a hydraulic leak, plus I was told it was a good thing I had the software glitch fixed. They couldn't recreate the braking issue ( I suspect it was never taken out for a drive) and had the tires rotated. All for $199.95. I found out later from the mechanic, the $180 charge involving the hydraulic leak was not to repair it, but simply confirm it. Awesome. Oh, and the car wasn't charged. However, they did offer to put it on a charger, that is until they unplugged it @1730 and closed up shop. If you'd like to experience this kind of shoddy, inept, abominable, maladroit customer service head on over to @lithiafiatofconcord. I understand they're under new management.

Beyond amazing experience purchasing a fiat! Exceptional! - Happygal641

Profound staff, Patrick is Harry Potter with lenders, he is magic, Ray is so nice and the entire staff are so professional, kind, genuine, seamless & brilliant in every aspect! I am truly so happy with this experience I will return to this car family for life!

Took my ram truck in to have them check out a bad - Pearsontimothy797

Took my ram truck in to have them check out a bad clicking sound that is really loud and obvious, they basically told me it wasn’t there, did nothing, had no knowledge about diesel trucks, didn’t even try, then charged me $200 lol. Then they told me my truck I purchased brand new had a “performance tuner” on my completely stock motor which made me really mad because I know doing anything like that will void your warranty on a diesel. I Have a lot of friends and family with rams and I will make sure they will go out of there way to go to Petaluma for some good service from here on out. P.s. Michelle in service is really sweet though I did like her !

They had to call engineering to align. Sunroof ? - Nicoundergeoundgarage

And couldn't do it ! And my alignment ? No paper work but they did it lol and it was perfect ! No print out nothing ! New stock nob ordered now the metal is scratched lmao ! you'll wait 2 months for anything ! Do not buy here do not go here they don't know how to work on their own cars !

Dishonest and underhanded - kw727

This car dealership is very dishonest and sneaky. The whole time I was negotiating with the salesmen, I said I only wanted a 60 month loan. I made a big deal about only wanting a 5 year loan throughout the negotiations. We agreed to a price with a car payment amount with a 60 month loan. Today, I got my car loan statement and it says it is a 72 month loan. They tricked me and put the contact in front of me and pressured me so fast that I didn't have time to read the fine print. I should have read the fine print, but they were also very dishonest and intentionally tricked me. I would recommend everyone avoid this dealership because they are underhanded and deceptive.

8000 mile service - pureflipking

I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.