Purchased a 2016 Jeep Wrangler 4 door August 2021. Was... - msteen4
Purchased a 2016 Jeep Wrangler 4 door August 2021. Was hesitant to shop here due to a past negative experience with Autoserve, I should have listened to my gut. The purchasing of the vehicle was not bad, Justin was very helpful in making the deal happen. However, during this process my husband asked several times about a second key and the reply was " if there is one its locked in vault and we wont know until the deal is done". After the deal was done, we were told there was not a second key. Justin said he would check again and find out what the cost would be and never did.
I was told the jeep was brought in for recon. it was barely vacuumed, the previous owner had a dog. Dog hair is still to be found coming out of window wells and other crevices in the jeep. The jeep had an awful, wet dog odor that was enough to make me gag. I asked them if they would deep clean it, I am not a dog person and have a severe dog allergy, which I had told him before the purchase. Justin asked his manager and I was told " Sorry there is nothing we can do, buy a bomb" Seriously? I just gave you a great trade, in which you gave me $2000 less than the other dealers, but I accepted because I wanted the jeep and the other dealers didn't have one. You cant shampoo and condition the jeep I just bought from you? A $250 service and providing good customer service, wasn't worth a good review? I guess that's the difference between buying from dealership that works on commission and does not put the customer first, that does not care about their ratings as long as they get the deal. Next time we will go back Grappone! Also, they had me sign on this jeep on a Sunday, and did my 20 day plate, but did not have me pick it up until Thursday due to them fixing a couple things eating into my 20 day plate time.
Very disappointing experience.
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