Unfortunately, there is no place for me to leave a - suckow12
Unfortunately, there is no place for me to leave a review specifically for the service department, so I have to leave a review for the dealership as a whole. If I could give the service department zero stars, I would for the less than stellar customer service. I was told that if I purchase my vehicle at Granger Ford, that I could receive my first oil change for free if I brought it back to the dealership. I went out of my way to come back to Granger Ford for my first oil change and tire rotation. I was expecting when I picked my vehicle up to only be charged for the tire rotation, but rather I was charged for the tire rotation and the oil change. When I questioned this, I was told that this is not something that they do or have done in the past. I spoke with someone I assumed was the manager, and I expressed my concerns to which he replied there was nothing that he could do and I would have to contact the sales department if I wanted to try to get a refund. Having worked in the retail/customer service industry prior, I know that this is pure xxxxxxxx and a simple redirect tactic he tried to hope I wouldn’t do anything about it. He tried to redirect me to the sales department to get a refund from the service department, how does that make sense? It’s unfortunate because I was considering changing my Lightning reservation from a different Ford dealer to this one because of the experience I had with the sales staff. However, after today, I will say that the $84 oil change that I just paid for has now cost the dealership my $84,000 Lightning reservation. Sadly, I won’t be back for future maintenance work on any of my vehicles or to purchase any new or used vehicles from here in the future, as I can’t trust the service department to uphold the dealers reputation.
TLDR: Buyers beware, the service department will not honor what has been promised to you by the sales staff.
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