No one picks up the phone at Galles! - rufgree1
No one picks up the phone at Galles! am dissatisfy with the service provided. My 2012 Corvette was kept on an open lot for a month. My car is always garaged. If I had known it would be kept on an open lot for a month, I would have retrieved the vehicle and waited until the part arrived.
For the four weeks, it was kept on an open lot at Galles, the vehicle was exposed to the elements. The vehicle had embedded residues from rain, dirt and bird droppings. The 60th anniversary stripping retained the most observable residue. Fortunately, I asked for the car washed before I drove away. Upon wiping down the vehicle, I noticed the roof had heavy dirt residue. I asked the attendant if he would remove the dirt from the roof. The attendant wiped it again, and the residue remained. I became angry.
Upon receipt of the vehicle, I discovered the issues. I was told how my vehicle was stored outdoors during the four weeks waiting for the necessary part. The explanation implied that "this is the way in which the vehicle is kept when serviced." Thus, take it or leave attitude! I was frustrated and angry with the condition the vehicle was presented when returned to me. The service center sent the car to remove the residue from the striping. I am still not satisfied with the results.
I will now have to pay the cost of the detail shop to go over the entire vehicle to get it back to the condition it was before I went to the service department.
I bought my first Corvette from Galles in 1993 and another in 2011. My experience with the service department in the past has been good. I have always recommended Corvette service at Galles. The Corvette mechanics from Scotty, God blessed, continue to provide the technical expertise. However, since moving to the new location, the quality of follow-up after service and pick-up of the vehicle has declined.
I am a member of the New Mexico Corvette Association and am friends with other NM club members. I will express my experience because I feel it was mistreatment of my vehicle. If you hold a vehicle for a longer period of time, the owner should be informed of how it will be stored. Thank you for reading my dissatisfaction.
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