20 Virginia Cadillac Dealers

Took my vehicle in because another GMC Service Center  - Pat

Took my vehicle in because another GMC Service Center  Bob Howard in Oklahoma City (OKC) damaged my Air Conditioning System High pressure service port during an engine replacement. This caused a slow leak of Freon, needless to say I lost my A/C with another 7 hours of driving in 93 degree temps and traffic. I wanted to take my vehicle to my local mechanic here in Charlottesville but Bob Howard service rep told me to take it to a local GMC service center because they would be certified and better at diagnosing and repairing the A/C system. About half hour after I picked up my vehicle I returned it to Colonial Buick GMC Service center to let my service advisor (Joey) know I looked under the hood to see what was done by the mechanic. There I saw a leak 5 inches below where their mechanic replaced the High side service port Shrader valve. Bob Howard Buick GMC Service center in OKC paid $488.00 to Colonial GMC Buick in Charlottesville to replace a Shrader valve, when I was quoted $275. What was the reason for the higher cost? Joey the service advisor at Colonial noticed a previous repair on the A/C line of which I was not aware of since I had just purchased this used vehicle. The A/C was working perfectly before the engine replacement. Joey immediately wrote up an estimate of $1550.00 to replace the liquid side High presure line. My question is if these mechanics are so highly certified and trained why didn't they notice a previous repair on the A/C line before filling the A/C system full of Freon. Especially when on the receipt the mechanic said he leak tested the whole A/C system for Freon leaks. In my opinion, did they perform the first repair knowing it would fail and take me for $1550 on top of the $488 the other dealer paid for repairs? I do not recommend this dealer for your vehicle service. They are allot more expensive and overpriced on service and parts compared to other private repair shops. Joey's estimates based on replacing the Shrader valve, Freon and labor was way over his initial estimate of $275.

My Car had 121 miles on it when taken to Rick Hendrick - ric.callesen

My Car had 121 miles on it when taken to Rick Hendrick Cadillac for repair. Problems started at 101 miles. The Service department never updates me, and I have to initiate the call. Justin, the service manager, says he will take it home on Thursday, and I can pick it up on Friday if all is well, then again on Friday; he says the same, then he goes home for the weekend without a text or email update to me. Service got three stars because I can get an updated half of the time. First GM car I have purchased in 61 years on this earth and the last time! The service department is likely to be in procession of my car more than me this week :(

My experience at Suttle Motor Company far exceeded my - c_haneman@Yahoo.com

My experience at Suttle Motor Company far exceeded my expectations. From Sales to the Service Department, every one I encountered were friendly and extremely helpful. A special thank you to Mark in Sales (who sold me an Escalade) and Perry in the Service Department. I could not be more pleased!

I will never step in here again . Like I said before... - robersonjk61

I will never step in here again . Like I said before never will step in Cadillac dealership again . I will be taking my suv somewhere else to get things done .

Our buying experience was very pleasant. - vallarie.ayres

Our buying experience was very pleasant. Hunter is an exceptional, personable and professional young man. He thoroughly answered all of our questions and listened to the must haves on our list. Julie and the Finance team truly went above and beyond to make this work for us and I appreciate their efforts greatly. We look forward to enjoying our vehicle for many years to come and will be returning to Joe Bowman if there's ever another need to transition to another vehicle. Visit Hunter and Joe Bowman auto plaza....you won't be disappointed in the service provided.

David Lowenhagen went above and beyond to assist with my - keelym

David Lowenhagen went above and beyond to assist with my purchase of a used Subaru. He drove the car to me in Charlottesville (from Richmond) to make sure I had an opportunity to test drive. I will definitely go back again when I need a new car and highly recommend him to others.

I'm really getting frustrated with all these review sites - aspics.knolls-0g

I'm really getting frustrated with all these review sites defaulting to one star. I want to give this place zero stars! This place is the epitome of all the "car dealership" stereotypes. They will they to take you for every dollar and aren't willing to negotiate on their end AT ALL! Doesn't matter that the dealership down the road has the same car with no ridiculous $3k "market adjustment", doesn't matter that other dealership will give you more money for your trade IN WRITING, doesn't matter that you're a family trying to negotiate the best deal. They smugly stay in their office behind their ridiculous and gaudy desk and act like the tables will never turn in the car market. Zero interest in building relationship, which is ironic considering "loyalty" is in their name! STAY AWAY FROM THIS DEALERSHIP!

The service department is the best I have ever dealt - Ivan

The service department is the best I have ever dealt with. I will never service my Chevy anywhere else!!

TERRIBLE. Absolutely terrible. I bought my Virginia car... - TP

TERRIBLE. Absolutely terrible. I bought my Virginia car remotely in late Dec 2020 from Texas. As of today, June 17, 2021, I have yet to receive my permanent plates and title. That's over 6 months 2 weeks! I have written to General Mgr David Saenz multiple times. After which, someone promptly sends me temp paper plates. That's being going on for over 6 months now. The local police officer is anxiously looking to pull me over as he seen me drive past him a dozen times. My neighbors probably think I'm showing off or that I feel entitled. Now my bank is requesting I send them a copy of the title which I don't have. Oh, let's not go into why it took 3 weeks to buy the car. That's another long story I don't want to bring up now. Customer service? Where is it?

This review isn’t about the dealership but it’s about the - amariana5

This review isn’t about the dealership but it’s about the service center I have never been to a mechanic where my car was worst after taking it to them then before I took it! They charged me 1222.00 to fix my car and as soon as I drive it home the car almost catches on fire! Then I had to get it towed back to them and now they want me to pay more money when they messed it up more!I will never come here again and I don’t recommend anybody to go

PURCHASE OF LEXUS - Hokie

I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal. While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.

Poor customer service. Poor communication from customer... - the mistreated customer

Poor customer service. Poor communication from customer service and manager. I was told would take only 4 hours. Took 1 and 1/2 days. I was charged for something that was not fixed. I had to asked for refund. My camera worked when I took my car in for service now it does not. I DO NOT recommend Pinkerton. STAY AWAY! I wanted to give ZERO stars but I could not.

STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl

I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!! The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service". I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work." Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!! When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!! We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!

Horrible excuse for service personell. - tokheim39

My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?

Horrible potential car buying experience - ecologist633

Avoid at all costs. We tried to purchase a certified 2013 Cadillac XTS from the now Cadillac of Roanoke (new ownership). Completely insulting trade-in and they obviously thought they were dealing with people who were uneducated and could be scammed. Not so. We walked out and will never consider buying another car there. From a car buying standpoint, avoid at all costs.