9 Arizona Cadillac Dealers

It was a very enjoyable and no pressure purchase of my - Ermabrackin

It was a very enjoyable and no pressure purchase of my new cad. Bill was very helpful and easy to work with.

I have to say this was a First Class Experience here at - Milo_molina

I have to say this was a First Class Experience here at Earnhardt Cadillac ! The base of any dealership is its representation and I will say Craig Bergmann knocked this one out of the Park he is truly a great person and I was very pleased with his expertise of the Cadillac Brand. I look forward to out next experience with the new electric Caddy!

Easy to work with the staff was welcoming and the sales - Sgtjbechtol

Easy to work with the staff was welcoming and the sales professional was amazing. Perfect experience

Very professional. - Cari Tolley

Very professional. Everything was upfront and honest, no games or hidden agendas. The easiest vehicle we've ever bought. William Jurczak & Terry Schaier took great care of us. We actually talked and laughed through the entire sale. Thank you, gentlemen, for an amazing vehicle buying experience.

Took my car in to get an oil change, the guy calls me - jasonsalazar520

Took my car in to get an oil change, the guy calls me later and tells me my car is all ready. I go in and ask guy for my keys and he tells me the cashier has them. I go in pay my bill ask for my keys and she doesn’t have them. So I go back to the guy and he’s says let me see where your car is at, after about 10 mins he comes back and says it’s getting washed and I can see it coming out. I go up front wait for 15 mins and still no car. I’m walking around the parking area and notice my car is parked, now normally they tell you here’s your car have a good day but this day they just parked it. I go to my thinking I’m just gonna leave and that I’ll be the end of it but when I get to my car there’s no keys. I finally just say to the guy can some one find my keys I’ve been here for 45 mins and I’d like to leave. The guy who helped me wasn’t there but one of the other guys named JR went to try to find my guys and was very apologetic while his other co worker who was at the first desk just stood there and did nothing. Terrible customer service, definitely thinking twice about coming back for an oil change, the only reason I go there is because I bought the car there and the oil change is usually cheaper then other places but not so much anymore and especially if I have to deal with what I dealt with again.

We purchased a 2022 Cadillac Escalade, brand new, and so - kgriner

We purchased a 2022 Cadillac Escalade, brand new, and so far this has been our horrible experience. First off, we want to give a huge shoutout to Barbara and the Finance team for being so responsive and catering. Unfortunately, that has been the only positive experience at Arrowhead Cadillac. We have only owned the vehicle for less than six months and so far the following issues have occurred; the door handle has come off, the front bumper clips broke leaving my bumper flailing in the wind chipping the paint, the leather gear shifter ripped, and the splash guard in the passenger front tire was missing screws and every time we got onto the interstate my car made a noise similar to flatulence. And no….I’m not making this up. We purchased the warranty so we weren’t too worried about it, except we should’ve been because the customer service has been awful. We have owned foreign luxury cars most of our lives and are not used to this kind of poor treatment… which is shocking because we paid the most for our Escalade. Our service advisor, Bora, has been absolutely awful. When we went to follow up with her supervisor, (the Director of the service department) Steve, in person he was fantastic however over email or phone calls we have gotten no response in 3 weeks. Here is our story (in which I fully intend on forwarding to Cadillac customer service, social media, and heck I even found a Cadillac customer service PO Box that I’m going to print this out to and send to with our information on it). First off, let me state that during the buying process we were informed that the dealer would either come and pick up our car or we would get a rental. There are never rentals available so almost always you have to rely on them to come pick it up. We have an appointment tomorrow and Bora canceled our pick up so now we have to drive it in. Little does she know we fully intend on talking to the GM while we are there. We bought the Escalade knowing that the gear shifter was broken, and that repair actually went pretty smoothly. We had also driven on the interstate that weekend and noticed a sound coming from the wheel well and when we went to look some of the screws were missing so Bora’s team replaced them. When our parents were in town, I went to open the door and the doorhandle literally came out of the door and was hanging there by a thread. We called Bora to get it in and she did and we also requested that she check all of the other doors to make sure that the handles were secure. During the process of them checking the other doors, they felt the need to take out and uninstall my $600 Nuna car seat and toss it in the back of my SUV. Honestly, it looked like they wiped the floor with it it was so filthy dirty. Bora promised that it would be reinstalled but they delivered the car with a dirty car seat in the back and when we called Bora to talk about it she never called us back. Then a few weeks later we noticed that the front bumper looked like it was coming off on both sides of the vehicle. We called Bora and she got us in to look at the vehicle. She stated that the clips for the bumper had broken and that it was going to be a couple weeks before they could get the proper clips in. A couple weeks went by we hadn’t heard anything so we called Bora and she said that unfortunately the technician that works on our car is going to be out on vacation and wouldn’t be able to fix our vehicle for two additional weeks. So at this point our bumper has been flailing in the wind for a month and in the process some of the paint was chipped off. So I want to say a month or more later we finally get the vehicle in and she fixed bumper clips but didn’t address the paint issue. Instead, when the bumper was tucked in (because you couldn’t see it anymore) she just chose to ignore it and ignore inquiries regarding the paint chips. At this point we were very upset and decided to pay Cadillac a visit in person. When we arrived at the dealership we were directed to talk to Steve who runs the service department. He was excellent at listening to our concerns and told us that he would deal with our issues from there on out. Well, we noticed the same thing happening to the back bumper and emailed him and called him numerous times and have not received a response in three weeks. I even sent video via email. Tomorrow we have a scheduled service for oil but again, for some reason Bora is still our service provider and she canceled our pick up service so now we have to drop it off in which we are going to take the liberty to talk to the GM in the morning. We are transplants from out of state and don’t have a lot of support here so we really rely on our vehicles. Our Lexus RX that had 90,000 miles on it never had as many problems as our Escalade has….and when it went in for regular services we always got rental cars so we could go about our day not having to plan around people to come pick it up and drop it off. I can safely say that my husband and I will never be purchasing a Cadillac or an American car for that sake in the foreseeable future due to the poor customer service we have endured.

I just took delivery of my fourth vehicle purchased - pfdeputy3

I just took delivery of my fourth vehicle purchased through Lamb Chevrolet. It took 8 months to receive my 2022 Silverado 2500HD 4x4 Duramax. I was well informed about chip issues and delays , but did not expect the factory/production side to leave off standard items like rear wheel liners on a $75k truck. Chevy customer service did their very best to deflect responsibility to the dealer, when in fact the plant didn’t have the parts. Well, Lamb Chevrolet made it right, and the dealership is installing rear wheel liners on my truck today. Huge “thank you” to Shawn Turner and the folks at Lamb for making this right and reaffirming my trust and confidence in this dealership.

Came in for an issue on my Cadillac ATS-V that no one... - Z-ATSV

Came in for an issue on my Cadillac ATS-V that no one prior could seem to pinpoint. The service director handed me off to Britt Rivington. Britt was great with communication and would follow up with me every few days to let me know what they have found and to relay info between myself and the tech. He would also keep me looped in on the status of incoming parts, and give me pretty realistic ETAs. Overall, the whole repair took a bit longer than anticipated, but working with Britt made it quite easy and assuring with his frequent contact. My car is back now and running like new, couldn't be more satisfied!