23 Arizona Buick Dealers

It was a very enjoyable and no pressure purchase of my - Ermabrackin

It was a very enjoyable and no pressure purchase of my new cad. Bill was very helpful and easy to work with.

Buying a vehicle causes a variety of emotions. - Ryan B

Buying a vehicle causes a variety of emotions. It is ultimately super exciting to drive off in a new vehicle but the process getting to this point is often tedious and long. I was expecting this when I went to Liberty Buick to possibly purchase a new (to me) vehicle. I was pleasantly surprised that this wasn’t the case. My Salesperson, Justin, was eager to help, very personable and extremely patient. He was determined to help me find a car I loved without the typical sales pressure. Justin found the perfect vehicle for me and for a price I was willing to pay. Everything went seamlessly and before I knew it, I was driving off in my new vehicle. I would definitely recommend Justin at Liberty Buick if you are in need of help finding a new vehicle.

Simply great ben made everything simple. - ARIZONAVISTA

Simply great ben made everything simple. Not my first and will not be my last vehicle purchase at Henry brown!

Kristin Leone was awesome. - Thunder Bacon

Kristin Leone was awesome. We got into the perfect vehicle. They worked with me on my trade in and got the deal done. Probably one of the nicest and easiest car buying experiences I’ve had.

I just want to say Frank and Teresa helped me find the - ksuniga515

I just want to say Frank and Teresa helped me find the perfect car for our family. They exceeded our expectations! Their personable personalities made our buying experience the best it has ever been! They give such a wonderful reflect on your company name. Thank you again!😊

Jonathan and Alexis were absolutely amazing! - LaQuirsta

Jonathan and Alexis were absolutely amazing! Very kind and patient! Would absolutely recommend them to everyone!

Had a pleasant and quick experience. - TCarr

Had a pleasant and quick experience. Not pushy but helpful and knowledgeable. Test drive was enough time to evaluate the vehicle

Brought vehicle in for noise in hind end. - nd4spd11

Brought vehicle in for noise in hind end. Was told ‘it’s normal’. No diagnostics. Noise still present. Recommended services that were not due for another 40,000 miles.

Rude customer service. - rickrosenkranz

Rude customer service. I called this morning to see if I can push my appointment back a hour because of a important business meeting. They said it was fine. When I arrived the lady gave me a attitude and spoke to me like I was lower than her. Little does she knows I work corone of the largest roofing companies in the nation. We wanted to try these place out. Thanks for being rude immediately so we didn’t have to figure that out later.

Failure to communicate best describes the initial - seetoomuch-truck

Failure to communicate best describes the initial concerns. Following that, I receive email response in bold and many times the size ever used historically highlighted for no reason other than to demonstrate disrespectful sarcasm and not even answering the previous question. When I as a customer provide clear documented evidence contradicting JD's excuses, he slings disrespectful insults, accuses me of false actions, and expresses that if we are going to verify pricing with other dealers then Garrett won't honor their commitments any more and we are to obtain our service at the local dealers that verified Garrett was charging above MSRP on their parts. JD told me my previous VMs to his father would not be responded to and that we are not welcome at Garrett. You always learn more about someone in how they deal with challenges more so than when everything is fluffy going well. JD has no interest in learning/listening to where they failed or how to improve. He is reactive, prefers to make excuses, and is very protective of his profits; but insulting of me for being protective of my dollars. He offered to call in the other rude employee (quietly sitting on another side of wall) and fire him in front of me without fully listening and understanding all that took place. Very one-sided. This is our first experience with JD and our previous quality experiences were with 2 service representatives that have departed Garrett Motors. We regret the confrontational approach demonstrated towards us and predict there will be a distorted response that will follow this review. That is fine. We know what happened and for those that read this and absorb it, we will be the better for it. Best wishes for growth JD. We forgive you as we make mistakes as well. We just maintain professionalism through them.

I took my 2015 Yukon in on a Tuesday to Van GMC where and - gadget.caramel_04

I took my 2015 Yukon in on a Tuesday to Van GMC where and it waited behind 26 other cars until Friday to be diagnosed. Note: (not repaired) Issue: I had a check engine warning light come on when I was out of town. It was checked at 2 locations and indicated a possible oil pump issue. If ignored it could result in engine damage. I was out of town and no one could look at it so I had to drive it back to Phoenix. Van GMC did a 27 point inspection of the Yukon. The windshield was marked as having no chips or cracks. In reality it has several chips and a crack that is large enough to have it replaced. It is on the passenger side and I was not aware that a small crack had extended until I saw their no chips or cracks inspection point. All fluids were checked and their report indicated they were okay except oil that was a quart low and was topped off. That should be of concern and was the reason I brought it in. What they didn't indicate on the inspection report was: 1. the brake fluid was very low. That could also be very serious and was not addressed. 2. the radiator coolant was low. 3. the windshield fluid was empty. No mention of any of the items and the inspection report indicated all were checked. Under the hood has a coating of dust from driving gravel roads. That dust was unbroken except where I lean to check the oil level. The 3 fluids that were low were easily seen and missed. There was no indication that anyone had looked under the hood to disturb the dust. In particular the oil fill cap was dusty. Yet they marked that the oil was a quart low. How do you add oil and not disturb dust on the cap? The inspection report indicated I might have a battery issue but it was not pointed out to me. Only upon my review of the inspection did I see it. Getting back to the potential oil pump issue. I asked if they had pulled spark plugs and looked for carbon or if they had taken an oil sample to look for shavings. The Service Advisor only said they wanted me to drive the car for 1000 miles, skip the oil change that was due and then see if if the oil level was down. In that 1000 miles what damage may happen? How they could check the oil level, add a quart and not see the 3 other fluids that were low is unbelievable. My last complaint is I don't like dropping off a car on Tuesday morning when it won't be looked at Friday. I have to rent a car. My car then sits until Friday. I was not given an option of dropping it on Thursday night or Friday morning. They admit they have a contract with a national car rental company. The longer they rent a car to me, the more money they make from the contract and the car rental company rents more cars. If they know they won't look at my car until Friday then have me drop it off Thursday night or Friday morning! I will be contacting GMC with my concerns and complaints.

Roy in the service department was the best experience - johnrandall42@hotmail.com

Roy in the service department was the best experience ever, entire front was also professional. Handled my peoples with ease

Came in for an issue on my Cadillac ATS-V that no one... - Z-ATSV

Came in for an issue on my Cadillac ATS-V that no one prior could seem to pinpoint. The service director handed me off to Britt Rivington. Britt was great with communication and would follow up with me every few days to let me know what they have found and to relay info between myself and the tech. He would also keep me looped in on the status of incoming parts, and give me pretty realistic ETAs. Overall, the whole repair took a bit longer than anticipated, but working with Britt made it quite easy and assuring with his frequent contact. My car is back now and running like new, couldn't be more satisfied!

I have tried repeatedly to reach the service department... - Bbarron.648@gmail.com

I have tried repeatedly to reach the service department for over a month, regarding an issue with my car. I have not been contacted once by the dealership. I have never been treated like this by any other dealership. I would suggest taking your business elsewhere.

Ron has always been there for us we have gotten 2 trucks - waughlily

Ron has always been there for us we have gotten 2 trucks and 3 cars and have been pleased with the cars and the service department All were new 3 Buicks and a Chevrolet

They had a 2500hd truck I wished to get some info on and... - EK

They had a 2500hd truck I wished to get some info on and Andrea quickly answered all of my questions about the truck. It wasn't at the dealership yet but was on its way from the manufacturer. Long story short, we worked out the deal over the phone, including the value of my trade-in, and I decided to purchase the truck. The entire deal was done over the phone including the financing. When I arrived at the dealership all I had to do was go into Brady's office (finance), sign the contract, give them my down payment and trade-in and was on my way. Eric the sales manager even had one of their employees give me a ride to the airport 45 miles away. I've purchased many vehicles in my years and this was, by far, the easiest and most seamless purchase I have ever done. I would gladly do business with this dealership in the future.

This dealership misrepresented the features of a car they... - elmoseshsv

This dealership misrepresented the features of a car they were advertising on Cars.com and Carfax.com. They deceptively sold me the car and upon delivery after I had signed paperwork, they delivered a car without the advertised features. And refused to honor the advertised product. Very unethical and shady business.